ShippingReturnsFAQ

US Shipping

• US Orders Totaling $50 or More — FREE Standard Shipping (Excluding Alaska, Hawaii, Puerto Rico + US Territories)
• Standard Shipping for US Orders Less Than $50 (Excluding Alaska, Hawaii, Puerto Rico + US Territories) - $5
• Preferred Shipping - $15 (3 business days)
• Expedited Shipping - $25 (2 business days) 
• Rush Shipping - $40 (1 business day)
• Ground Shipping Alaska, Hawaii, Puerto Rico + US Territories - $30
• Your order will be processed within 2 – 4 days. You can expect delivery in approximately 7-10 days.
• If you prefer to receive your items more quickly, you can select Preferred, Expedited or Rush Shipping. Shipping days are in addition to the order processing days noted above.

• Our rush shipping vendor may be the USPS, FedEx or UPS. Shipping days are in addition to the order processing days noted above. 
• Rush orders placed after 12 pm Eastern time on Fridays will be shipped the following week.

• Please use a delivery address that can accommodate parcels securely to ensure timely receipt.

• Please note that Saturday delivery is not offered at this time for Priority, 2 Day or Overnight Shipping. 

• All orders valued over $1,000 will require a signature upon delivery.
• We are able to ship to PO Boxes via Parcel Select and Priority Shipping only.
• You will receive an email with tracking information when your order ships.

US Returns or Exchanges

• Shoporiane.com offers returns on all products shipped within the United States within 30 calendar days from when your order is placed. We do not accept exchanges or returns for items shipped internationally.
• All returns will have a $10 fee which will be deducted from your refund to cover the cost of return shipping. Return shipping is complimentary only if you are exchanging your item for a different size or color.
• In order to be eligible for an exchange or return, products must be returned in unused, unwashed, and unworn condition with original tags and packaging included.
• Please email returns@shoporiane.com and we will email you a return label. Please include your original packing list with your return.

FAQ

Where are the products made? All items are made in China at a family owned factory. The team committed to Oriane has been working together with the founder for over 15 years. All aspects of the supply chain and manufacturing are loyal to ethical practices.

How do I launder the garments? All garments should be washed on gentle cycle or hand washed and hung dry. There is a care and content label on each garment for guidance. The rayon or linen garments have a tendency to shrink if any heat is used during the laundry process. (hot water or heated dryer). We strongly recommend hand wash, line dry, light iron or steamer to press out any post-laundry wrinkles.

Can I find Oriane styles at any other retailers? Items are only available at shoporiane.com.